Kotetsu

Thank you very much for visiting us and for taking the time to share your feedback. We are truly sorry to hear about your experience. Your daughter’s accident should have been met with more care and support from our staff, and we sincerely apologize that we failed to provide the level of hospitality you deserved. We also deeply regret the mistake regarding the double charge and drink size. Your comments have been shared with our team, and we will use this experience as an opportunity to improve both our service and staff training so that situations like this are handled with much greater attention and care in the future. We sincerely apologize again and appreciate your honest feedback.

この度はこてつへのご来店誠にありがとうございます！5つ星評価もありがとうございます！これからも皆様に必要とされる店造りをして参ります！

Mr. AS. Thank you very much for visiting Kotetsu in Ube City! “Kotetsu is the seafood izakaya in Ube City.” …Mr. AS. Thank you very much for visiting Kotetsu in Ube City! “Kotetsu is the seafood izakaya in Ube City.” I'm happy! We will continue to build the store that everyone needs! We look forward to seeing you again!More