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Response from the owner
hace 4 meses
We sincerely apologize for your experience This is not the standard we aim to deliver at Lucca Steak House, especially during such a special occasion as Ramadan. We truly regret the issues you faced with service timing, buffet availability, food quality, and ambiance. Your feedback is taken very seriously and will be reviewed with the team to ensure improvements in all mentioned areas. We would appreciate the opportunity to connect with you directly via Instagram DM at @Luccaksa.