MAIO Restaurant & Rooftop Roma

Dear Enzo,Thank you for taking the time to share your thoughts. We're glad to hear you appreciated the ambiance of our space — especially the setting with the plants and decor — as we put a lot of care into creating a welcoming atmosphere.That said, we’re sorry to learn that the service did not meet your expectations and that you found the food underwhelming. We also regret that our team came across as not fully engaged — this is something we take seriously, and we will be addressing it internally.Your feedback is extremely valuable, and we will use it to continue improving both the quality of our dishes and the attentiveness of our service.If you'd like to share more about your experience or speak with us directly, please feel free to contact our manager at cosimo@maiorestaurant.com.Sincerely

Dear Silvia,We’re truly sorry to hear that your experience with us did not meet your expectations. It’s very disappointing to know you felt unwelcome or sensed a difference in how guests are treated — this is absolutely not the kind of atmosphere we aim to create.At Maio Restaurant, we are committed to offering all our guests, both local and international, the same level of respectful and attentive service. We appreciate you bringing this to our attention and will use your feedback to help us improve.We also apologize for any discomfort related to seating or delays in service, and we take note of your comments regarding the overall value and experience.If you would like to share more details or allow us the opportunity to make things right, please feel free to contact our manager directly at cosimo@maiorestaurant.com. Sincerely