MOND

Thank you for taking the time to share this. We understand how frustrating that experience must have been, and you are right to expect better, especially with such a straightforward order. This is not the level of service we aim for, and we will address this internally with the team.That morning was 1 January, peak season and an exceptionally busy start to the year. While this is not an excuse, we do ask for a little grace when travelling at such times.We appreciate you highlighting this and are sorry it detracted from your visit.