Mama na Dache

We sincerely regret that your dining experience at our restaurant was unsatisfactory. The quality of our dishes is our priority and we are very sorry that we could not meet your expectations. …We sincerely regret that your dining experience at our restaurant was unsatisfactory. The quality of our dishes is our priority and we are very sorry that we could not meet your expectations. Your feedback is very important to us and we will definitely discuss it with our kitchen team to understand what went wrong and take steps to improve the situation. We strive to provide high quality food and your feedback will help us achieve this. Once again we apologize for your unpleasant experience and hope that you will give us another chance to show you our best quality. If you decide to return, we will endeavor to make your next visit enjoyable and satisfactory. Thank you for your review and your attention to our restaurant.More

Thank you for your review and we look forward to seeing you again!

Your disappointment and worries are absolutely understandable. A child's birthday is a special moment, and you, of course, expected it to be held in a joyful and warm atmosphere. It's unfortunate that your last visit marred your experience …Your disappointment and worries are absolutely understandable. A child's birthday is a special moment, and you, of course, expected it to be held in a joyful and warm atmosphere. It's unfortunate that your last visit marred your experience and left such unpleasant memories, especially for your daughter. What happened deserves attention and rethinking on our part. Guests, especially children, should be treated with the utmost care and warmth. Every guest deserves to feel special, especially during these special moments. The lack of an individual approach and attention to such details as congratulating the birthday girl is unacceptable. Your feedback is extremely important. She points out that we need to reconsider the approach to organizing holidays and interacting with guests so that similar situations do not happen again in the future. We will introduce clearer service standards for staff and train them to emphasize the importance of each occasion for guests, especially children. Unfortunately, the situation with outside guests behaving inappropriately adds additional complexity, but here too we should have taken more initiative in resolving the conflict peacefully to protect the comfort of all our guests. Your feedback has been forwarded to the restaurant manager. We hope that your next experience will be positive and that your daughter will still have fond memories of her birthdays. We sincerely apologize for these misunderstandings.More