Mane-lan Kitchen

Hi [Customer’s Name], thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience did not meet your expectations. We always want our meals to reflect authentic Caribbean flavors and quality, and it’s disappointing to know that we fell short for you. For clarity, our oxtail meals are served in a 24oz container as our standard portion size, and I regret if that wasn’t clear when we met. I’ll also be reviewing the rice, beans, and plantain preparation with my team to ensure consistency in taste and quality. Additionally, I’ll make sure utensils and napkins are always included moving forward. Since Mane-Lan Kitchen operates as a made-to-order kitchen with no storefront, I understand that the ordering process can sometimes feel less straightforward. We’ll continue working on making our communication clearer for both pickup and delivery so that the process is as smooth as possible for customers. For reference, we’ve also shared a photo of our standard oxtail meal on our page so future customers can see the portion and presentation. I sincerely appreciate your courtesy when we met, and I would love the opportunity to make this right for you. Please feel free to reach out directly at [your contact info] so I can personally ensure you have a better experience next time.