Massari

It's very rewarding to read reviews like yours. You've captured exactly the feeling I wanted to create in my little shop. Thank you. We look forward to seeing you soon.

Dear Iancu,Thank you for taking the time to leave your feedback. While we are sorry to hear that your visit did not fully meet your expectations, we would like to clarify a few points regarding our pricing and service:1. Our chicken salad is not just a light side dish, but a full, generous meal featuring two chicken fillets served alongside a variety of fresh greens and sides. We challenge anyone to find that level of quality and portion size at the price point we offer.2. The sandwich ordered by your guest is freshly prepared and served with a side salad for just £8.95, a price well below current market standards in the area.3. Our coffee is still priced at £3.40, whereas many local places have well surpassed £4.4. The 12.5% discretionary service charge is clearly stated on our menu. We believe this is a fair way to reward our staff for table service, and it is worth noting that this rate is actually lower than what many other establishments charge.We work hard every day to offer the best possible value for money without compromising on the quality of our ingredients. We are sorry this was not reflected in your experience, but we hope to welcome you back in the future for a better impression.Best regards,Massari