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Response from the owner
hace un mes
Hi Ilaria, we're sorry that your experience was negative; unfortunately we are not the ones who decide the criteria for the refund but rather the delivery assistance through which he ordered. Once delivered to the rider, what we could do …Hi Ilaria, we're sorry that your experience was negative; unfortunately we are not the ones who decide the criteria for the refund but rather the delivery assistance through which he ordered. Once delivered to the rider, what we could do was guide her on how to contact the designated channels to request a refund. We hope you liked the taste of the poké you then reordered, and we will strive to do better in the aspects we can control. More
