Merchant Madison

Estimada Yisell, Nos disculpamos que nuestras reglas de fumar/vape no fueron explicadas a ustedes mas en detalle cuando llegaron. Como la mayoria de restaurantes en Madison, Merchant prohibe fumar de todo tipo adentro del restaurante con vapes incluidos en la regla. Ademas, tenemos escritas y desplegadas las reglas de nuestros eventos DJ en la entrada para la referencia de nuestros clientes. En el futuro, pondremos mas atencion en comunicar nuestras reglas con mas claridad para nuestros eventos DJ. Le agradecemos por compartir su experiencia con nosotros!Dear Yisell,We apologize that our smoking/vaping policies were not explained more in detail to you upon your arrival. Like most restaurants in Madison, Merchant does not permit smoking of any kind in the restaurant with vapes included in the policy. Additionally, we display our written DJ event rules in our front entrance during those events for the reference of our guests. In the future, we will pay extra attention to being clear about our establishment policies for our DJ events. We appreciate you sharing your experience with us!

We appreciate you taking the time to leave your feedback, Sergio. Our menu is currently undergoing some adjustments, we hope to welcome you back and find something you love!

Thank you for taking the time to share such detailed feedback. We’re truly sorry to hear about your experience, especially after making the trip from Chicago and looking forward to a great dinner with us. What you described regarding the steak preparation, food temperature, seasoning, delayed beverages, and lack of attentiveness from our service team is not acceptable and not reflective of the standards we strive to uphold. We never want our guests to leave feeling disappointed, particularly after investing their time, money, and travel to dine with us. We have shared your feedback directly with our Leadership, Kitchen, and Service Teams and will be reviewing the details of your visit internally so we can understand where we fell short and address these issues appropriately. We would sincerely appreciate the opportunity to make this right and hopefully welcome you back for a much better experience. Please reach out to us directly at managers@merchantmadison.com so we can follow up personally. Thank you again for your honesty and for bringing these concerns to our attention.