Mother's Italian Kitchen Nuevo

We're sorry to hear that your visit did not meet expectations. Waiting for service, especially after expressing that you're ready to order, is frustrating and not the experience we want for our guests. We do want to mention that our bartender was working to assist you and did their best to help during your visit by providing samples of various wines, but it's clear that we fell short in providing the attentive, coordinated service you expected. We're glad you enjoyed the wine and mozzarella appetizer, though we understand they couldn't make up for the overall experience. Your feedback has been shared with our team as we continue to improve communication and service standards.

Thank you so much for your kind words—we’re truly grateful you chose to spend your company event with us. It means a lot to hear that our service, team, and food made such a strong impression. We’re just getting started, and feedback like yours encourages us to keep raising the bar. We look forward to welcoming you back again soon!

We take feedback seriously—but broad, dismissive statements like this don’t reflect the standards we operate by or the experience of the vast majority of our guests.If something was served cold or missed the mark, we would have addressed it immediately had it been brought to our attention during your visit. That’s what we’re here for. As for “no flavor,” our kitchen is built on fresh ingredients and time-honored recipes, and that claim simply doesn’t align with what we consistently deliver.We’re also proud to be part of the Decatur community that works hard to offer welcoming, quality dining experiences. Suggesting otherwise, without specifics, does a disservice to a lot of hard working people.If you’d like to share details, we’re always open to a constructive conversation. Otherwise, we stand confidently behind what we do every day.