Nando's Springfield Lakes

Name: Nando's Springfield Lakes
Address: Centre, 1 Main Street Shop 15 Springfield Town, Springfield Lakes, Queensland, Australia
Telephone: +61734700818
Price range: $$
Rating: 3.6

950 votos

N.º 7 de 20 comida rápida en Springfield Central

N.º 10 de 30 restaurantes en Springfield Lakes

Abierto ahora 10:00 - 23:00

Actualizado hace 2 meses

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El pollo a la parrilla de este restaurante no es muy del agrado de sus visitantes. Nando's Springfield Lakes tiene envío a domicilio para así dar un mejor servicio a sus clientes. Una serie de usuarios creen que aquí el personal es bueno. Según sus clientes, el mayor inconveniente de este lugar es su sobrevalorado servicio. Un gran número de críticos se han dado cuenta de que los precios son normales para lo que recibes. Este lugar se asocia con una atmósfera bonita. Pero este restaurante ha recibido una valoración por debajo de la media en Google.

Opiniones de los clientes sobre platos y características

serena

bones

chicken tenders

whole Peri Peri

confused

the Halloumi

a joke

barely

my daughter

usual

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Valoraciones de Nando's Springfield Lakes

Zomato

(2.7/5)

Foursquare

(6.4/10)

Google

(3.1/5)

693

Trip

Sin valorar aún

Facebook

(2.8/5)

245

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Mica hace 3 meses en Google

I have generally always enjoyed the cusine at most Nando's establishments, however it is a shame to have a genuine food experience ruined by such disrespectful and inconsiderate customer service. My partner and I were seated at a table which had not been cleared. We were happy to wait and allow the staff time to clear the table. We waited a reasonable time and when a staff member finally came to clear tables, we watched as she proceeded clearing empty tables instead of prioritising to clear a table they knew to be laden with the previous customer's plates and food scraps, where paying customer were seated. As the table still was not being cleared we asked if it could be cleared. When the staff member finally came to clear our table she proceeded to clear half of the plates and left the other half there for the entirety of our meal. It never was fully cleared while we were seated there. When our food was served it was not brought out at the same time even though it could be seen on the ready to serve counter and was instead left sitting there for an additional 8-10 minutes before being brought to our table. As customers dining in, we should not have to chase up the food we ordered and paid for. In addition to this my partner went inside to ask the staff for a takeaway container to place our leftovers in and was approached very abruptly but a staff member who then decided to toss the take away container at my partner instead of handing it to him. In hospitality customer service is paramount. Please do not send out an apology or a link like with the rest of the negative reviews to compensate for the lack of customer service. Fix it by addressing it with your staff and teaching them how to address individuals and be respectful to their customers. Meal type: Lunch Price per person: A$20–40

Response from the owner hace 2 meses

Thanks for the review, Mica. We’re really sorry about your experience with us. Please reach out to us at https://help.nandos.com.au/hc/en-au/requests/new and we'll do our best to make things right.

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Jay Mer hace 3 meses en Google

The food here was good, but unfortunately the customer service from one staff member left a bad impression. We visited last weekend and were served by a young lady with braided hair. We initially went to the counter to place our order, but she told us we could sit down and order from the table. She probably thought we were waiting to be seated, but we already had a table and simply preferred to order at the counter. When we explained this, she rolled her eyes. She may have thought we didn't notice, but both my partner and I saw it and were quite taken aback. We're not confrontational people, so we just exchanged a look and carried on. We also used some reward coupons that we had earned, and she seemed visibly annoyed that we were redeeming them, even though all that was required was a quick scan. It really felt like she didn't want to take our order at the counter. As for the food, it was generally good. One batch of chips was overly salty, but we mentioned it and another staff member replaced it without any issues and with great service. Overall, the food was enjoyable, but the attitude of the staff member at the counter unfortunately affected our experience. Meal type: Dinner Price per person: A$40–60 Food: 4 Service: 1 Atmosphere: 2

Response from the owner hace 2 meses

Thanks for the review, Jay. We hope to see you again to make up those extra stars.

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Chris Rattray hace 3 años en Google