NHube Restaurant

Dear Ken,thank you for sharing your feedback.We are sorry that your experience at our NHube restaurant left you with such a negative impression and regret that the interaction did not meet your expectations.We would, however, like to provide some context to what happened. When you arrived, you had not reservation and, unfortunately, the restaurant was fully committed at that time. Our team therefore offered the first available opportunity to accommodate your party later in the evening, which understandably did not suit your plans.We fully understand the disappointment of arriving and not being able to dine at the time you wished. At the same time, with the restaurant already fully booked, our team was unfortunately unable to provide an immediate table without affecting guests whose reservations had already been confirmed.We are genuinely sorry that the way the situation was handled was perceived as rude, as this is certainly not the impression we wish to leave with anyone visiting our restaurant.Warm regards,Paolo Simondi - General Manager Assistant

Gentile Luigi,la ringraziamo per aver condiviso la sua esperienza presso il nostro ristorante NHube.Apprezziamo molto il suo riscontro sincero e il tempo che ci ha dedicato.Siamo consapevoli che la sua esperienza sia stata “nella norma” e prendiamo con attenzione le valutazioni assegnate a cibo, servizio e ambiente. Il nostro obiettivo è offrire un’esperienza sempre più soddisfacente e i suoi commenti ci aiutano a individuare gli aspetti su cui continuare a lavorare per migliorare ulteriormente la qualità dell’offerta.Ci auguriamo di poterla accogliere nuovamente in futuro e di offrirle un’esperienza più in linea con le sue aspettative.Cordiali saluti,Paolo Simondi – General Manager Assistant