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Response from the owner
hace un mes
Hi Chris, we’re sorry the coffee was so disappointing, especially after travelling to Perth and choosing to spend your money with us. We understand your frustration, and you shouldn’t have to check that the roast date is there before buying.We roast frequently, rotate our stock quickly and regularly check our shelves, removing any coffee that's been there too long. But we have had an issue with roast date stickers occasionally coming off due to the matte bag material, and this will be corrected when we start using our new bags once our old bags run out.Most importantly, we want you to have a good experience with Offshoot. Please email roast@offshootcoffee.com.au so we can arrange a complimentary replacement or another coffee you’d enjoy. We’re happy to send it to you wherever you are in the world.Thanks for sharing your experience, and we hope to make this right.