On Set

Hi Caro,Thank you for your feedback and for your kind words about the setting.We’re really sorry about your experience — this is not the level of service we aim for. We train our team to always communicate delays clearly in minutes, and I’m sorry this standard wasn’t followed in your case. We’ve already addressed this with the team.Just to understand better — were you informed about the delay at all?That day was also our last day of the season, and we unfortunately miscalculated our prep while having more guests than expected, which led to longer waiting times.We truly appreciate you pointing this out and hope to welcome you again for a much smoother experience.Warmly,On Set team

Thank you so much, Ava. We’ll be sure to pass your kind words on to the team — they’ll be so pleased to hear it. Hope to see you again soon!

Marcel, thank you so much for your kind words! We’re really happy to hear that you enjoyed the atmosphere, coffee, and of course, the carrot cake! It means a lot to us that you felt the blend of European coffee culture and Sri Lankan hospitality. We love creating a space where people can slow down and unwind, so it’s great to know that’s exactly what you experienced. Hope to see you again soon for another cup of coffee! Lera & the team