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Response from the owner
hace un año
Thank you for bringing this to our attention, and I sincerely apologize for your experience. You’re absolutely right—this situation should have been handled differently. Our team member made a mistake in not communicating upfront that we were out of certain ingredients for the daily special and are no longer with us. That’s not how we operate or what we expect from our staff. I can confirm that a refund was issued immediately over the phone once I was contacted, though I understand it may take time to show up depending on your bank or card provider. We appreciate your patience and completely understand your frustration. This experience doesn’t reflect our standards, and we’re addressing it internally to prevent this from happening again. If there’s anything further we can do to make this right, please don’t hesitate to reach out directly.