VUE Rooftop

Dear Ana Sofía,Thank you for your wonderful review.We are delighted to know that the service, atmosphere, and overall experience left such a positive impression during your visit. We truly appreciate your kind feedback and hope to have the opportunity to welcome you back to VUE again soon.Warm regards,VUE Rooftop Team

Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations.For large parties, a 20% gratuity is a customary industry standard, and our restaurant—like most venues—limits payment to a maximum of four credit cards per table. These policies are clearly indicated in writing and were communicated to your party upon arrival. We regret if there was any misunderstanding.From our team’s perspective, service was going well until a request was made to divide the check 14 separate ways, which exceeds our payment policy. We understand this was frustrating and apologize if the explanation did not come across with the empathy you expected.We appreciate your feedback and will continue working with our team to ensure clearer communication and a welcoming experience for all guests.

Dear William,Thank you for such a thoughtful and detailed review. We truly appreciate you taking the time to share your experience.It’s wonderful to hear that the views, atmosphere, drinks, and food all stood out during your visit. We strive to create a setting that feels elegant and memorable, whether for sunset cocktails or a special evening, and your words confirm we are delivering on that promise.I will be sure to share your compliments with our team, especially regarding the attentive service.We look forward to welcoming you back to VUE again soon.Warm regards,Louis-Nicolas Le BerGeneral ManagerVUE Rooftop