Pakka Local

Thank you for taking the time to share your feedback. We're sorry that your experience did not meet your expectations. We apologize for the confusion regarding our opening hours and buffet availability. Occasionally, buffet service may be unavailable due to special circumstances, and we understand how frustrating it can be when expectations don't match the experience. We will review our online information and in-store communication to ensure greater clarity for our guests. We're also disappointed to hear that the uthappam and sambar did not meet your expectations. Our goal is always to serve fresh, flavorful food, and your comments regarding preparation, wait time, temperature, and spice levels have been shared with our kitchen team for review and improvement. We genuinely appreciate honest feedback, as it helps us improve. We hope you'll consider giving us another opportunity to provide the quality experience that many of our guests have come to expect from Pakka Local. Thank you again for your feedback. — Team Pakka Local, San Ramon

Hi Lisa, Thank you for sharing your feedback. We're genuinely sorry to hear that your experience was so disappointing. Providing flavorful, well-prepared food is at the heart of what we do, so it's concerning to hear that the dishes you ordered came across as bland and lacking seasoning. We take comments like yours seriously and have shared your feedback with our kitchen team for review. Consistency and quality are extremely important to us, and we will be taking a closer look at our preparation and tasting procedures to ensure every dish meets our standards before it reaches our guests. We understand your frustration and appreciate you taking the time to let us know about your experience. While we clearly missed the mark during your visit, we hope you'll consider giving us another opportunity in the future to provide the flavorful and authentic dining experience we strive to deliver every day. Thank you again for your honest feedback. — Team Pakka Local, San Ramon