Palmita

Hi Garrett, We understand your frustration, and we did take the time to look into this carefully. We reviewed the order timeline and our in-store camera footage to confirm when the order was received, when it was completed, and how it was prepared. Based on that review, the order was made accurately and completed according to our system records. We also confirmed that you were able to speak with a member of our customer service team and that your email was answered promptly. We take situations like this seriously and always review them thoroughly so we can stand behind our team and our process.

Hi Darrell, thank you for sharing your experience. We’re really sorry the avocado you paid for was missing—that’s frustrating, especially on a first order. We appreciate you bringing this to our attention and will review it with our team to help prevent this from happening again.

Thank you so much for this incredible review—your words truly made our day! We’re thrilled to hear that the carnitas bowl and green smoothie hit the spot and brought you a satisfying, flavorful meal while on the road. We know how tough it can be to eat well while traveling, so we’re honored to be a bright (and tasty!) part of your trip. We hope your travels bring you back to town soon—there’s always a bowl waiting for you at Palmita!