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Response from the owner
hace un mes
Dear Ferdi "Seaman 65", We are very sorry about your review. Tastes are certainly strictly personal and we don't want to discuss this. But...we would like to point out that the product …Dear Ferdi "Seaman 65", We are very sorry about your review. Tastes are certainly strictly personal and we don't want to discuss this. But...we would like to point out that the product had already been exchanged without hesitation when she brought it back due to an aesthetic "defect" (and here too we could open another discussion on artisanal products). The SECOND time she came back with an already opened product with 2 ends missing (I remember we are talking about a dove) the other 2 remaining had no problems much less the rest of the product (a fact also recognized by her, SHE ALREADY HAD THE DRY PIECES EATEN)...I repeat, tastes are personal...but she came back to us with a product that in our opinion had no defects, much less the defect she so emphatically specified when she said she had eaten a BISCUITS. Constructive criticism is more than welcome here, in your case we didn't rush it as such. We are artisans first, then traders and we would like to tell you that we try to give our customers (who are not divided into categories as you write) the utmost respect and friendliness, which we believe must be mutual. THE CUSTOMER IS NOT ALWAYS RIGHT and this story is a clear example of this. Of course we would have been able to change the product without making a fuss as "the honest trader's ABC" says and avoid this bad review, but we care more about our integrity as ARTISAN PASTRY WORKERS and not compromise with people who don't deserve it. WE SAY GREETING TO YOU AND WISHING YOU A HAPPY AND PEACEFUL EASTER! More
