Pink Rose Café Nuevo

Dear Reagan, Thank you for taking the time to share your feedback regarding your visit on April 17. We are sincerely sorry that your experience did not live up to our standards or the beautiful environment we strive to maintain. Regarding your concern about pests, please accept our deepest apologies. We maintain strict sanitation standards and do not have an internal pest issue. However, we investigated immediately and discovered that outside pests occasionally attempt to crawl in through small gaps under our entryway doors. We are actively sealing all doors and entrances to permanently prevent this from happening. We are also addressing your other points with our team: Service: We are continuously training our staff on ticket timing so tables are served together. Music: We have updated our playlist policies to ensure all music played during family dining hours is strictly clean and kept at an enjoyable volume. Value: We want every guest to feel our food and drinks match the price point, and we are working hard to ensure our service and quality reflect that value. As a new business, your feedback helps us grow. We would love the chance to welcome you back and give us another try.