Pizza By Rocco

Dear Stephanie, thank you for being a loyal customer and for bringing this to my attention. I am so sorry that your visit fell short of the quality and service you expect from us especially regarding the crust issues and the missing pesto. That is definitely not the standard we strive for at Pizza by Rocco. While I'm glad our team was able to get your refund and credit sorted out, I completely understand how uncomfortable that interaction made you feel. We've already spoken with our kitchen crew to ensure our pizzas are properly topped and our service remains welcoming, even during a rush. We truly value your family's support and hope you'll give us another chance soon to show you our true 5-star experience!

Dear Chandra, Thank you for being so honest, and please accept my sincerest apologies. At Pizza by Rocco, we pride ourselves on delivering the best authentic pizza in Natick, and it is clear we missed the mark on your PestoRoni pizza experience. We strive for perfection in every pie, ensuring the perfect balance of premium pesto, high-quality pepperoni, and our signature hot honey drizzle. It sounds like we failed to deliver the flavor profile you were expecting, and I am truly sorry for the disappointment. We are currently reviewing our preparation process to ensure every PestoRoni meets the high standards our customers deserve. We would love a second chance to make this right and provide you with a 5-star experience. I would like to offer you a complimentary 14-inch PestoRoni pizza on your next visit—prepared exactly as it should be, with the vibrant pesto and the perfect, spicy-sweet balance you were looking for. Please reach out to me directly at the shop so I can personally ensure your next order is nothing short of excellent. We value your feedback as it helps us maintain the quality our community expects from us. Warmly, Rocco Owner, Pizza by Rocco

Thank you so much for this incredible review, tonses! Coming from a fellow New Yorker (or someone who knows what real NYC-style pizza should taste like), your words mean the world to us. We’re thrilled that our crust, sauce, cheese balance, and especially that Buffalo Chicken Ranch pizza hit the mark for you. It’s an honor to be your go-to spot for authentic New York-style pizza here in Natick, MA. Whether you’re dining in or grabbing takeout, we always aim to deliver that fresh, high-quality experience you deserve. We can’t wait to serve you again soon—maybe try our next special or bring some friends along! Grazie mille! Rocco & the Pizza By Rocco Team