CerradoOpens 12:00 Lun
Actualizado hace 2 meses
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Siempre puedes probar una generosa mozzarella, una sabrosa pizza sin gluten o una perfectamente elaborada pizza vegetal: son la especialidad de esta pizzería. Pide su delicado helado italiano y su singular pizza con nutella. En Favo Pizza and Draft House podrás probar un sorprendente vino de la casa, una extraordinaria cerveza de grifo o una deliciosa cerveza italiana. Este lugar es conocido por su magnífica limonada, sus sensacionales batidos y su excelente té helado.
El servicio de entrega a domicilio es una de las grandes ventajas de este lugar. El bien entrenado personal de este lugar demuestra lo mucho que estima a sus clientes. Su rápido servicio te hará sentirte especial. Esta pizzería es uno de esos establecimientos con estupendos platos por unos precios razonables. No hay duda de que vas a disfrutar de su confortable atmósfera y su agradable decoración. Los usuarios de Google han premiado a Favo Pizza and Draft House con un 4,4.
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Dirección
3400 Monroe Ave, Rochester, Nueva York, Estados Unidos
Características
Entrega
Asientos al aire libre
Wifi
Para llevar
Reserva
Tarjetas de crédito aceptadas
Accesible para sillas de ruedas
Estacionamiento
TV
Horario
| LunesLun | 12:00-20:00 |
| MartesMar | 12:00-20:00 |
| MiércolesMié | 12:00-20:00 |
| JuevesJue | 12:00-20:00 |
| ViernesVie | 12:00-20:00 |
| SábadoSáb | 12:00-20:00 |
| DomingoDom | Cerrado |
Página web
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@favopizzaanddrafthouse
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🚮DO NOT EAT HERE!
As of Friday, I will no longer visit this establishment, and I am urging other Black Customers to stand with me in solidarity.
I used to order from Favo Pizza and Draft House just about every Friday. I looked forward to my end of the week pizza and have suggested this restaurant to many visiting friends and family members. On Friday, I ordered my usual pizza online and went into the restaurant where I waited in the pick-up line for assistance. There I stood 15 minutes with no salutations or acknowledgement. It was as if I was not a paying customer. Trying to give my usual restaurant the benefit of the doubt, I addressed a female employee about my online order. In which she did not make eye contact or even turn around to look at me, but simply stated in a foul tone “they were busy, nothing was ready, and I would have to wait.” I then addressed another employee and she replied, “It’s a very busy night.” In reference to her colleague. What saddens me though is when a white female customer walked into the building after me, they found the time out of their busy night to acknowledge and greet her with a smile. She received reassurance of her order being prepared and someone even came out of the back to ensure she was taken care of.
After leaving the restaurant enraged, disappointed, and reluctant to consume my pizza. I called the store to speak to a manager. The receptionist yelled my name across the room in an annoying manner and then I was told due to the volume they were experiencing I would need to call back. Today is Monday, and I have yet to speak to anyone, because I do not believe it is my responsibility as a customer to reconcile the situation. I work very hard to give positive energy to everyone I encounter. It angers me until this day that I was overlooked and still ignored as an African American female. I will not be a part of a restaurant that belittles their customers. I implore this business to receive proper training in customer service skills and service recovery before their lack of customer service causes other potential customers to receive poor experiences.