Premier Inn Cardiff North hotel

Name: Premier Inn Cardiff North hotel
Address: Pentwyn Rd, Cardiff, Gales, Reino Unido
Telephone: +443337773984
Rating: 4.8

1839 votos

N.º 156 de 1504 restaurantes en Cardiff

Abierto ahora Abierto las 24 horas

Actualizado hace 4 meses

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Basándonos en las opiniones de los críticos, aquí sus camareros te sirven un sabroso steak tartar, unas caseras salchichas y unos tiernos filetes. Los clientes de este restaurante pueden tomar unos bien valorados cruasáns. Su sensacional té recibe comentarios positivos.

La buenísima ubicación de Premier Inn Cardiff North hotel hace que llegar a él incluso en hora punta sea muy sencillo. El personal es aquí alegre, y eso es lo que hace que este lugar sea tan bueno. Una serie de usuarios encuentran que el servicio es cuestionable. Según el criterio de los usuarios, sus precios son razonables. No hay duda de que vas a disfrutar de su hogareña atmósfera y su cómoda decoración. Pero los usuarios de Google no le han concedido a este lugar una calificación muy alta.

Opiniones de los clientes sobre platos y características

noteworthy details

the city centre

clean room

great value

desayuno personal amable gran servicio cenas un hermoso interior

pescado

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Fahim Chaudhury hace 2 meses en Google

I had a really pleasant stay at Premier Inn and wanted to give a special mention to Milad. He was extremely friendly, welcoming, and professional throughout my stay. He went out of his way to help make everything stress free and was especially helpful with my allergen request, making sure I felt comfortable and looked after. Customer service like this really makes a difference, and Milad is a credit to the hotel. Thank you again for the excellent hospitality. I would definitely stay here again! Service: 5

Response from the owner hace 2 meses

Hello Fahim Chaudhury, Thank you for sharing your wonderful feedback! We're thrilled to hear that you had a pleasant stay with us at Premier Inn Cardiff North. It's fantastic to know that Milad made such a positive impact on your experience, especially with his friendly and professional service. We'll be sure to pass on your kind words to him. We look forward to welcoming you back for another stress-free stay in the future! Thank you.

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Reen CamLeg hace 2 meses en Google

The rooms were lovely, clean, and nice. Great value for money. The room was comfortable. I would have stayed another day. The entrance to the building had a strange smell, like a urinal. Breakfast was atrocious! Long queues ment that food was scarce! We were told to come back in 20 minutes, but some stayed in the queue. Therefore, when we came out of the queue to sit down with my family, it meant we had to wait longer! When we finally got seated, there was no food at the hot plate! No eggs, no hashbrowns, and some bacon was half raw! And a few sausages. Scrambled eggs were microwaved and then mashed like mashed potatoes! This is unacceptable. The scrambled eggs smelled raw. Disgusting. I ate a little because I was hungry. I asked for gluten-free bread. I was told they ran out! I noticed people who didn't book for breakfast paid for breakfast there and then. Not a good system if you're not prepared for it. Service: 3

Response from the owner hace 2 meses

Hello, Thank you for sharing your feedback with us. We're sorry to hear that your experience didn't fully meet your expectations. Our team is always happy to assist on-site when concerns are raised, and we hope to have the opportunity to welcome you back for a more enjoyable stay. Regards, Premier Inn

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Ahmad Mozafari hace 9 meses en Google

Terrible Experience at Premier Inn Cardiff North hotel- hotel Disrespectful Staff and Zero Customer Care I had the absolute worst stay at this hotel, and I can't believe a supposedly reputable brand would allow such unprofessionalism. We simply went to grab some milk from the hotel's supply for our coffee in the room – basic hospitality, right? There was NONE available. We politely approached the staff, and over the course of about 40 minutes, we had to explain our request to THREE different employees, each time being told to "just wait" with no sense of urgency or help. My child specifically wanted the hotel's milk (which isn't even available for purchase at the shop), and it was heartbreaking to see them disappointed. Finally, one staff member who introduced herself as the "supervisor" claimed they were too busy. When I requested her to at least have it delivered to our room, she flat-out refused, saying they "don't have the staff for that." Then, with outright rudeness, she told me that if I had a problem, I should just "cancel the room." I was mortified standing there with my child, feeling utterly humiliated and disrespected. Ultimately, without the milk, embarrassed in front of my child, I angrily returned to my room. I never expected a brand like this to promote such an irresponsible person to a leadership role – it's a disgrace. The core issue here isn't just the lack of milk; it's the blatant disrespect and complete disregard for customer expectations. Basic service? Forget it. I will NEVER return, and I'll be switching to hotels from other chains next time. I've already shared this nightmare experience with all my friends and family – stay away if you value dignity and decent treatment! 1/5 stars – you've lost a loyal customer forever.

Response from the owner hace 9 meses

Hello Ahmad,We are truly sorry to hear about your experience at Premier Inn Cardiff North. It's disappointing to learn that our service did not meet your expectations, and we sincerely apologise for the inconvenience and frustration you faced during your stay. Your feedback is important to us, and we regret that you felt disrespected and let down by our team. We encourage you to share more details through our guest relations page at www.premierinn.com/guest-relations, so we can address your concerns more thoroughly. Thank you for bringing this to our attention.

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+44 333 777 3984

Premier Inn Cardiff North hotel en el mapa

Pentwyn Rd

Cardiff, Gales, Reino Unido

Dirección

Pentwyn Rd, Cardiff, Gales, Reino Unido

Características

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