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Response from the owner
hace 4 meses
Hi Sammy We are truly sorry to hear about your unpleasant dining experience and deeply apologize for the discomfort you and your family have suffered after your meal. Your health and satisfaction mean everything to us, and we take this matter very seriously. All our chicken is fresh, local, halal, and supplied weekly by Sysco. We strictly adhere to all food safety and hygiene standards throughout our food preparation and cooking processes. Your feedback is extremely important to us. Please allow us some time to conduct a full investigation, including tracing our ingredient supply chain, reviewing food handling procedures, and examining our entire cooking workflow to identify any potential issues. We kindly ask you to contact us directly by phone at your earliest convenience. We would like to personally discuss appropriate compensation for the inconvenience caused to you and your family, as well as share our full investigation results and the improvement measures we will implement. Thank you for your support. We sincerely hope to have the opportunity to regain your trust once you see our sincere reflection and corrective actions.