Red Rooster Sunshine

Hi Rebecca, we’re sorry several parts of the meal and service fell short of what you expected. We’ll review the preparation and temperature of the Triple Chilli Aioli Ripper, the consistency of the gravy, and the service interaction with our team. It’s good to hear the chips and your mum’s Rooster Roll were more enjoyable, though we understand those positives did not outweigh the other concerns. Our meals and service follow established quality standards, and we’ll make sure the areas you raised receive direct attention. We regret that the overall visit left you feeling let down.

Hi Nirob, thank you for sharing your feedback. We regret that the service interaction felt poor and that communication about food availability was not handled well.Customers should be spoken to respectfully and given clear information when items are unavailable. We’ll raise this with our team to review service behaviour and communication during busy periods.

Hi Parveen, this was such thoughtful feedback to receive. We’re so pleased the fresh food, clean restaurant, and welcoming atmosphere all stood out for you. It’s even better to hear the team helped make the whole visit feel comfortable and well run. We hope to welcome you back again soon.