Roadrunners Pizza & Subs

Hi Esther, Thank you for taking the time to share your experience—I’m really sorry this happened. After reviewing your order, it’s clear this was an honest mistake from our kitchen. We handle a high volume of orders, many with similar combinations and half-and-half toppings, and unfortunately in this case the mushrooms were missed. That’s on us, and we take full responsibility for it. I also want to apologize for how the situation was handled afterward. It appears that the issue wasn’t addressed properly through our online ordering partner, Slice, and that led to unnecessary frustration. Regardless of where the order comes from, you deserve to feel heard and taken seriously. We truly appreciate that you’ve supported us and recommended us to others over the past two years—that means a lot, and it’s disappointing to know we let you down. To make this right, I’ve issued a credit to your email so you can use it on a future order. We’d really appreciate the chance to serve you again and show you the level of quality and service we’re known for. Thank you again for your feedback—it helps us improve.

Hi Dayz, we’re really sorry to hear about your experience — that’s definitely not the impression we want to leave. Our extra-large pizzas are made to our standard size specifications, but we understand how this could feel disappointing if it didn’t meet your expectations. It’s possible there was a mix-up during preparation, and we’d really like to make this right for you. Please reach out to us directly at the store so we can look into your order. We’d be happy to offer you a credit for an extra large pizza supreme on your next visit. We appreciate your feedback and the opportunity to make things right.