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Response from the owner
hace un año
Dear Kostadin Chobanov, Thank you for taking the time to share your feedback with us. We are very sorry to hear that you had such a negative experience. We sincerely apologize for the inconvenience caused. Your feedback is very important to us, and we take your criticism very seriously. We will forward your comments to the responsible management and ensure that appropriate measures are taken to improve the service quality and customer experience in our branch. We regret that you have gained such a poor impression of our business and hope that we will have the opportunity to regain your trust in the future. Best regards, Your Shell Team
