Shell

Name: Shell
Address: 10805 TX-99, Richmond, Texas, Estados Unidos
Telephone: +13462026925
Rating: 0.1

N.º 43 de 143 cafés en Richmond

N.º 91 de 377 cafés en Sugar Land

7 sucursales más en Richmond

Abierto ahora 06:00 - 00:00

Actualizado hace 1 mes

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Su eficiente servicio demuestra el alto nivel de calidad de Shell. Sabemos que aquí los precios son asequibles. Pero este lugar no ha recibido una puntuación muy alta por parte de los usuarios de Google.

Opiniones de los clientes sobre platos y características

estupenda ubicación gran servicio

tapai autoservicio causa salchichas perritos calientes vino cerveza

Valoraciones de Shell

Google

(3.9/5)

104

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J B hace 5 meses en Google

I am writing to report an incident that occurred on May 1st at your gas station. The clerk on duty, a blonde woman, was selectively choosing who to ID when purchasing beer. I understand that checking ID is a legal requirement, and I have no issue with being asked for identification. However, I personally witnessed her complete a sale for another customer without asking for ID. When I asked her why, she stated, “He’s a regular, you’re not,” and then told me to leave before she called the police. I remained respectful throughout the interaction and made that clear before asking my question. My concern was simply about fairness and consistency in enforcing the rules. Her response was not only dismissive but also unprofessional and escalated unnecessarily. Additionally, I had intended to purchase a hot chocolate but left it behind due to how I was treated. The overall experience was uncomfortable, and her behavior came across as discriminatory and inappropriate for someone in a customer service role. She also threatened to call the police simply because I asked why the policy was not being applied equally to all customers. I believe all customers should be treated with the same level of respect and that policies should be enforced consistently. I hope this matter is addressed appropriately.

Response from the owner hace 5 meses

Hi,J B.Thank you for reaching out to us! We are sorry to hear that you had an unsatisfactory experience with a Shell Station employee. Your feedback matters a lot to us. Please contact Shell Solutions Center by visiting this website: shell.us/help-and-support. Thank you! – Shell Solutions Center

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Linda Okoye hace 5 meses en Google

Customer service here sucks pretty consistently every time. Multiple pumps or card readers will have issues and staff does not care nor try to fix them or put up signs so customers are aware when it is brought to their attention.

Response from the owner hace 5 meses

Hi,Linda Okoye.Thank you for reaching out to us! We are sorry to hear that you had an unsatisfactory experience with a Shell Station employee. Your feedback matters a lot to us. Please contact Shell Solutions Center by visiting this website: shell.us/help-and-support. Thank you! – Shell Solutions Center

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Yaseen Iqbal hace un año en Google

I have been there regularly. I say, it's a fantastic Shell gas station and the store. Good service at the counter, clean, lot of stuffs I find it in the store, and the prices are reasonable. Highly recommended to stop there. Thank you.

Response from the owner hace un año

Thank you for this feedback! We are glad that you enjoyed your visit! Have any other questions and/or concerns? You can reach us through our support page at https://support.shell.us/hc/en-us. Thank you for choosing Shell! - Shell Solution Center

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+1 346-202-6925

10805 TX-99

Richmond, Texas, Estados Unidos

Dirección

10805 TX-99, Richmond, Texas, Estados Unidos

7 sucursales más en Richmond

Características

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