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No vas a poder olvidar el insuperable café que se puede beber aquí. Los sándwiches de Shell no son muy del agrado de sus visitantes. De acuerdo con las opiniones de los usuarios, su personal puede llegar a ser distraído. Aún con la popularidad que tiene entre sus comensales, el punto débil de este lugar es su pobre servicio. Un gran número de asiduos que usan Google no le otorgaron a este lugar una nota muy alta.
Opiniones de los clientes sobre platos y características
Reseñas de visitantes en Shell
/ 144
Servicio no disponible temporalmente
Vuelva a intentarlo más tarde.
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isma G
hace 4 años en Google
Productos demasiado altos de precio
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Jamoliddin MehFar
hace 7 meses en Google
Thanks for water and She'll
S
Response from the owner
hace 5 meses
Hi, bedankt voor je positieve review! Hopelijk tot de volgende keer
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Ajinkya kulkarni
hace un año en Google
Dear Shell Customer Service, I am writing to file a formal and urgent complaint regarding a deeply distressing incident that occurred at your Shell Den Ruygenhoek station today, 9 May 2025, at approximately 12:50 PM. While attempting to purchase one panini, I mistakenly paid for two items using your self-service machine. I immediately approached the counter staff to request assistance. One staff member told me he did not speak English. I accepted this and did my best to explain the situation in Dutch, even though it is not my native language. What followed was completely unacceptable. Instead of assisting me, several members of your staff openly laughed at me as I tried to communicate. Their reaction was disrespectful, humiliating, and completely unprofessional. I was left feeling deeply embarrassed and emotionally shaken. The incident escalated to the point that I began experiencing panic attacks due to the public ridicule and lack of support. This was not just poor customer service — it was a blatant display of mockery and discrimination against someone making a genuine effort to ask for help in good faith. I demand that this matter be immediately investigated and that strict disciplinary action be taken against the individuals involved. I expect a written response outlining what steps Shell is taking to address this serious breach of conduct. If necessary, I am prepared to escalate this complaint to external regulatory bodies and share my experience publicly to ensure accountability. I trust Shell will treat this matter with the seriousness it deserves.
S
Response from the owner
hace un año
Hi Ajinkya, Thank you for bringing this matter to our attention. We regret to hear that you had an unpleasant experience at our Shell Den Ruygenhoek station. Please be assured that we are taking your complaint very seriously. Unfortunately, we cannot contact you through Google Reviews. Could you please share your complaint with us via klantenservice@shellrecharge.com or https://go.shell.com/4da2S7u? We would be happy to look into this for you!
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