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Response from the owner
hace 2 años
Dear Ran Ma, Thank you for sharing your experience with us. We genuinely appreciate your feedback as it helps us improve. We apologize that our burger did not meet your expectations. We take pride in using Australian beef for our patties, and it's disheartening to hear that it was dry. We want to clarify that while our patties are crafted using Australian beef, not Angus, we acknowledge your disappointment and are actively reviewing our cooking techniques to ensure each burger delivers the juicy, flavorful experience that we want our customers to expect. Regarding the sauce, we developed it to cater to the Filipino taste buds. However, your feedback prompts us to revisit our recipes to explore other dressing options that may appeal to a broader range of customers. We're glad to hear you found our service satisfactory, and we hope you'll give us another chance to exceed your expectations in the future. Best regards, Sip ‘n Stack Team