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Response from the owner
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Dear Joff, Thank you for taking the time to share your feedback. We are truly sorry to hear …Dear Joff, Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience at our restaurant. The situation you described regarding the drink refill is completely unacceptable and does not reflect the standards or our policy, use a fresh glass everytime. We understand your concerns about hygiene and the importance of getting your order right. We will be addressing this issue with our staff to ensure that such mistakes do not happen in the future. Your feedback is invaluable in helping us improve our service. We hope you might consider giving us another chance to provide you with the quality experience we aim to deliver. Please email me your address, I would like to send you a few gift cards as part of our apology and hope you will give Skillets another try to earn your business. Best regards, Terry Wilson twilson@skilletsrestaurants.comMore