Spice Cafe

Thank you for bringing to our attention the incident that occurred during your recent visit to our hotel's Spice Cafe for breakfast. We sincerely apologize for the situation where it seems our hotel security did not allow you to enter. Please rest assured that we are taking this matter seriously and conducting a thorough investigation to understand what transpired and ensure that it does not happen again in the future. To aid in our investigation, we kindly request that you provide us with the date of your visit. This information will assist us in expediting the process and addressing the issue promptly. We would like to take this opportunity to emphasize that Spice Cafe is open to all guests, including both hotel and non-hotel guests. We sincerely apologize for any inconvenience caused and invite you to visit Spice Cafe again. We assure you that we will make every effort to ensure that your next experience is smooth and enjoyable. Should you decide to return, please feel free to contact me directly at fnb@citygardengrandhotel.com or call me at 09565401586. I will personally assist you in reserving a table and making sure that everything is in order for your visit. Once again, we apologize for the inconvenience you encountered and appreciate your feedback. We look forward to the opportunity to make it right and provide you with a delightful dining experience at Spice Cafe.