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Response from the owner
hace 2 meses
Hello, thank you for bringing this to my attention. I sincerely apologize for the poor service you experienced during your visit at our Subway. To clarify, there is no policy restricting us from wrapping sandwich halves separately, nor should our team ever withhold management contact information. We acknowledge that a mistake was made in how your request and the interaction were handled. I am addressing this directly with our employee to reinforce our standards for customer service, transparency, and accommodating simple requests. We value your loyalty to our location and would love the opportunity to welcome you and your family back for the seamless and friendly experience you deserve. Thank you.