TYME Rooftop

Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent visit to our rooftop bar. We're truly sorry to hear that your experience didn't meet your expectations and that you felt dissatisfied with the charges.We understand your concern regarding the pricing of beverages and the additional service charge and VAT. Please allow us to clarify: the 10% service charge and applicable VAT are standard practices in hotels and restaurants across Thailand, including Bangkok. We aim for full transparency, and as such, this information is clearly stated on every page of our menu, highlighted in red text at the very bottom line. This is also in compliance with local regulations that require us to clearly display such charges.While we're pleased to know you enjoyed the quality of our cocktails, we're genuinely sorry if you felt this information wasn't adequately communicated, leading to a misunderstanding. To ensure a smooth and pleasant experience for all our guests, we always recommend carefully reviewing the menu, including all terms and conditions, before placing an order. This helps prevent any unexpected surprises and ensures you have the best possible experience with us.We highly value all guest feedback as it helps us identify areas for improvement. We're constantly striving to enhance our services and ensure a positive experience for all our guests.We sincerely hope to have the opportunity to welcome you back in the future and provide you with a more satisfying visit.Sincerely,