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Response from the owner
hace 28 días
hank you for taking the time to leave your feedback. We’re genuinely sorry to hear that you were disappointed with your visit to The Stagger Inn.We would never want any customer to leave feeling unhappy with either the food or the service they received. At the time of your visit, we were particularly busy with several tables ordering food at around the same time, and we do always try to make customers aware when there may be a longer-than-usual wait for freshly prepared food.That said, we completely understand that waiting longer than expected can be frustrating, and we apologise that you felt the communication regarding the delay could have been handled better.We are especially disappointed to hear that you felt our waitress was rude to you. This is certainly not the standard of service we aim to provide, and we will take your comments on board and discuss what happened with our team.We are a small, family-run business and work extremely hard to make The Stagger Inn a friendly and welcoming place where people can enjoy good, freshly prepared food. We value all feedback, both positive and negative, as it gives us the opportunity to improve.We’re sorry that on this occasion your experience did not reflect the standards we normally pride ourselves on, and we hope you might consider giving us another opportunity in the future.
