The Cheesecake Shop Rotorua

Hi Soti, We’re really sorry to hear about your experience and that the service you received felt this way. Providing warm, friendly and respectful service is at the heart of what we do at The Cheesecake Shop, so it’s disappointing to hear that this wasn’t your experience on this occasion. Please know your feedback is important to us and will be shared with the relevant team so it can be reviewed. If you’re open to sharing more about your visit, please feel free to reach out to our support team with any additional details so we can better understand what happened. We truly hope we may have the opportunity to welcome you back in the future for a much better experience. Kind regards, The Cheesecake Shop Support Team

Hi Sheila. Thank you so much for sharing your fantastic 5-star review, we truly appreciate it. We’re thrilled to hear you had the kind of experience we strive to deliver at The Cheesecake Shop. Feedback like yours is incredibly motivating for our team and means a lot to everyone who works hard to create great desserts and welcoming service. We can’t wait to welcome you back again soon. Kind regards, The Cheesecake Shop Support Team

Hi Nigel. Thank you for your feedback, and we're truly sorry to hear your birthday mudcake was a disappointment, celebrations deserve nothing less than the best! We'd love the opportunity to make this right. Please either return the cake to our Rotorua store directly, or send us the details along with some photos to contact@cheesecake.com.au so we can look into this further. The Cheesecake Shop Support Team