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Response from the owner
hace un mes
We provide a confirmation email straight after booking. The terms of the policy are also listed on our website BEFORE the booking link and in the confirmation email AFTER. It’s a box that everyone ticks to accept the terms in order to complete a booking… yet no one seems to accept when we hold it to account. Why would we make you enter card details and accept our terms if we would not enforce it? You also receive an email if a table is changed or cancelled and once charged, that maybe the email you received after 24 hours.You booked a 6, told us it had gone to a 4 (which was fine and would have endured no charge) but then later on cancelled leaving us with our prime table on a Saturday night empty. We do offer to re-arrange but you never enquired, you just simply cancelled and when followed up with the email regarding cancellation, you never responded. We stock, staff and organise the restaurant accordingly to bookings, so pre orders help with this. On this occasion, we had and often have more than the one large party in, so pre orders massively help with this. We are unfortunately having to close The Garrison as it currently runs due to situations like this leaving us out of pocket.
