Thoroughbreds Chophouse

Mr. Payne, I would like to note that your time spent in leaving such a lengthy and detailed review of your recent dining experience with us at Thoroughbreds Chophouse is appreciated, however, I would like to suggest an alternate approach to …Mr. Payne, I would like to note that your time spent in leaving such a lengthy and detailed review of your recent dining experience with us at Thoroughbreds Chophouse is appreciated, however, I would like to suggest an alternate approach to the same scenario. Fortunately, I am here for every dinner service, always available, and anxious to remedy any issue, should one arise. I understand that you enjoy detailing your dining experiences of the restaurants you bring your business to, which is fantastic, and I am certain very much appreciated when positively promoting, hopeful, future business for the establishments that you have visited. Had you, simply, made management aware of any issue while dining with us, in the moment, I assure you it would have been remedied promptly to ensure a superb dining experience for you and your guests. Instead, you chose to leave our establishment without expressing any form of disapproval in regard to anything. With an evening's worth of opportunity to address anything that you felt was not up to par, and while absolutely knowing we would surely remedy any issue promptly, why would you simply say......nothing,? only to dedicate a considerable amount of your personal time later to typing up a review that expressed how everything about your dining experience was fantastic but wanted to, "simply," leave a 3-star rating for an establishment that takes their guests' experiences and reputation so very seriously. You felt that two of your entrees were subpar, and that one was inedible, and chose not to relay this information to any member of our team at any point in time throughout the evening? While we do appreciate your praise in regard to our unique ambience, cocktail preparation, appetizer selections, chicken tender kid's meal, and bread that you approved of, the time you chose to spend detailing anything that you felt was disappointing could have been easily eliminated had you, "simply," let us know there was anything that you found to be disappointing. In closing, I encourage you to dine with us again so that we may be given the opportunity to show you that anything that you felt was disappointing in your last experience, was certainly an anomaly, and not something to be expected when dining at Thoroughbreds. Until next time, Mr. Payne. Chase Clardy General Manager Thoroughbreds ChophouseMore