Tim Hortons

Hi Stephanie, Thank you for taking the time to share your experience at Tim Hortons. We truly appreciate your feedback, as it helps us identify areas for improvement. We're sorry to hear that both your recent visits were marred by rude service, and we understand how important a friendly greeting can be in making customers feel welcome. Your point about management setting an example is well taken, and we will relay this feedback for further consideration. It's disappointing when we don’t meet your expectations, and we want to assure you that we take these concerns seriously. If you have any additional details you'd like to share, please feel free to reach out to us. Your insights are invaluable, and we would like to make your next visit a better one. Thank you again for your feedback, and we hope to serve you better in the future.

Hi IntegritySales, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you've experienced with our cappuccino machine being down for over a week. We understand how disappointing it is when your favorite drink isn't available. Additionally, we appreciate you bringing to our attention the lack of greeting from our drive-thru staff. This is certainly not the level of service we strive to provide, and your comments will be shared with the team for improvement. If there is anything else you would like to share to help us make this right, please reach out to us here: timhortons.com/contact-us. Your feedback is valuable in helping us enhance our service for future visits. Thank you for being a guest at Tim Hortons, and we hope to serve you better next time.

Hi Jeffery Calhoun, Thank you for your feedback regarding your recent experience at Tim Hortons. We're truly sorry to hear about the trouble you encountered with our posted hours and the service you received. It’s disappointing to know that you weren’t able to enjoy a nice cup of coffee as intended. We appreciate you bringing this to our attention, as it helps us improve. If there’s anything more specific you would like to share about your visit, please let us know. You can reach us with additional details to help us make this right at our website. Thanks again for your comments, and we hope to have the opportunity to serve you better in the future!