Tim Hortons

Hi Kirk Smuda—thanks for being our guest and for sharing this feedback with us. I’m sorry to hear your Tim Hortons drive-thru visits have been consistently slow and that the team at the window didn’t seem attentive. I’m also sorry about the issue you mentioned with being charged $30 for a coffee and that you believe you paid for the guy who was there before you. We know how frustrating long waits and billing mix-ups are, especially when you’re trying to get your day moving. We’ll look into what happened so we can work toward a better experience in the drive-thru, including faster attention at the window and proper payment handling. If there is anything else you would like to share to help us make this right, please reach out to us here: timhortons.com/contact-us

Hi Joseph, Thank you for taking the time to share your experience at Tim Hortons. We're very sorry to hear about the communication issues and delays you've encountered during your visits. We truly appreciate your feedback as it helps us improve our service. It’s great to hear that you’ve enjoyed our donut selection, and we strive to provide a wide variety for all our guests. However, we understand the importance of efficiency, especially during busy times. If there's anything else you would like to share to help us make this right, please reach out to us here: timhortons.com/contact-us. Thank you again for your feedback, and we hope to serve you better in the future! Best regards, The Tim Hortons Team

Hi Reza, Thank you for the wonderful review and for taking the time to share your feedback with Tim Hortons. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care