Tim Hortons

Hi Daniel, Thank you for taking the time to share your experience with us. I'm sorry to hear that your visit didn't go as expected, especially with the issues regarding your order of sandwiches, drinks, and sides. It’s disappointing to hear about the service you received during your visit. However, I'm glad to know that the younger staff member was able to provide excellent service when you needed assistance. We appreciate your feedback, as it helps us improve. If there's anything else you'd like to share to help us make this right, please feel free to reach out to us. We’d love to hear more details so we can enhance your next visit. Warm regards,

Hi Stan, Thank you so much for your fantastic review! We are thrilled to hear that you consider our Tim Hortons location in Monroe County the best and that you consistently enjoy excellent service from our team. It's wonderful to know that you appreciate the friendly and professional atmosphere created by our staff, and your kind words motivate us to keep providing the best experience possible. We look forward to serving you again soon! Warm regards, Tim Hortons Guest Care

Hi Alana, Thank you for your wonderful feedback! We're thrilled to hear that you think this is one of the best Tim Hortons and that despite the line, our team consistently provides fast service and gets your food and drink orders correct. It's great to know that they effectively honored your request for no cheese, which can indeed be rare in fast food. We appreciate your note about the whipped cream for your ice cap. We strive to get every detail right, and your feedback will certainly be taken into consideration to enhance your experience. If there’s anything else you’d like to share to help us continue to improve, please feel free to reach out. We’re here to ensure your next visit is just as great! Thanks again for your support and for being a valued guest at Tim Hortons. Best, The Tim Hortons Team