670 sucursales más en Toronto
Abierto ahora
05:00 - 23:00
Actualizado hace 1 mes
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Este café ha recibido una valoración por debajo de la media en Google.
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Reseñas de visitantes en Tim Hortons
/ 281
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Raman Nagpal
hace 2 meses en Google
Staff is too slow not working well. Food: 5 Service: 1 Atmosphere: 1
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Marie H
hace 2 meses en Google
Great staff always friendly, wish they sold the egg bites though. Food: 5 Service: 5 Atmosphere: 5 Price per person: $1–10
T
Response from the owner
hace 2 meses
Thank you Marie! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care
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Dad Of The Year
hace 2 meses en Google
-5 STAR — I WILL NEVER COME BACK HERE Absolutely ridiculous experience at this Tim Hortons today. I came in at 12:00 PM and waited 28 MINUTES for my order. During those 28 minutes, I watched three staff members go into the back room while there was a lineup of customers waiting and no food ready. I couldn't see what they were doing back there, but as a customer standing there waiting, it was beyond frustrating. After waiting 28 MINUTES, I was already running behind and had to leave in a rush, so I didn't properly check the bag before leaving. I drove 20 MINUTES HOME, only to realize that MORE THAN 80% OF MY ORDER WAS MISSING. I had to turn around and drive 20 MINUTES BACK to get the rest of my order. And after driving all the way back, they STILL gave me the wrong order. At that point, I honestly just gave up in disbelief. And when I get back, what do I see? ONE STAFF MEMBER WORKING WHILE THE OTHERS ARE BACK IN THE BACK ROOM AGAIN, with customers still waiting. I had already watched another customer before me come back because her order was also missing items from the bag. So this clearly isn't just a one-time mistake. Waiting 28 minutes, receiving less than 20% of what I actually ordered, driving 40 minutes round trip because of their mistake, and then being given the wrong order AGAIN is absolutely unacceptable. I will NEVER come back to this location. Complete waste of my time and money. The worst part isn't even the mistake — it's the complete lack of urgency while customers are standing there waiting. At this point, I just gave up. Absolutely unbelievable. Service: 1 Atmosphere: 1 Price per person: $10–20 Parking space: Somewhat difficult to find parking Parking options: Free of charge parking lot
T
Response from the owner
hace 2 meses
Hi, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-caso we can look into this together.Warm regards, Tim Hortons Guest Care
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