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Hope whittaker
hace 2 meses en Google
Food: 4 Service: 3 Atmosphere: 4 Order type: Takeaway Price per person: $10–20
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Muhammad Azam Khan
hace 2 meses en Google
Pretty nominal. Parking trickier. Food: 4 Service: 4 Atmosphere: 3 Order type: Dine in Meal type: Other Price per person: $1–10 Parking space: Plenty of parking Parking options: Free of charge parking lot
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Response from the owner
hace 2 meses
Hi, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care
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Rahul Ohri
hace 2 meses en Google
Extremely disappointing experience at this Tim Hortons location. Before going to the store, I called at approximately 12:52 AM specifically to ask whether the Harry Potter Pistachio Donut was available. An employee named Maanvi confirmed that it was available, and I even gave her my name. Based on that confirmation, I travelled approximately 7 km to the store. When I arrived, I was told that she could not serve it to me. The bigger issue, however, was not the donut. It was the way the situation was handled. When I questioned what had happened, the interaction became extremely disrespectful. The drive-thru window was forcefully shut in my face while I was speaking. I asked for the manager's phone number and then the manager's email address, but both requests were refused. I was then essentially told to go ahead and make a complaint because she did not care. Product availability issues happen, and I understand that. But confirming an item over the phone, having a customer travel to the store based on that confirmation, and then responding with this kind of attitude when they ask for an explanation is unacceptable customer service. I have submitted a formal complaint to Tim Hortons Guest Care and requested that management review the incident and any available surveillance footage. Very disappointing experience and completely unprofessional handling of the situation. Service: 1 Order type: Takeaway
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Response from the owner
hace 2 meses
Hello Rahul,We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-caWarm regards, Tim Hortons Guest Care
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