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Response from the owner
hace 5 días
Hi Rommel, We're truly sorry for the mix-up with your order. We understand how frustrating this must have been. Since your order was placed through Uber Eats, any issues with the order, including incorrect items or missing sauce, are …Hi Rommel, We're truly sorry for the mix-up with your order. We understand how frustrating this must have been. Since your order was placed through Uber Eats, any issues with the order, including incorrect items or missing sauce, are actually handled by Uber Eats customer support. They are our partner in delivery, and we rely on them to ensure that every customer is taken care of properly. They can assist with refunds or redeliveries as needed, so please reach out to them directly. If they’re able to resolve this for you, we’d really appreciate it if you could consider updating or removing your one-star review. However, we’ll also follow up with our staff on our end to see how we can improve this process.More
