Urban Oak

Thank you for your feedback. We're glad you enjoyed the setting and appreciate you taking the time to share your experience.We understand your concerns regarding the automatic 20% gratuity. Our goal is to ensure our staff is fairly compensated and well taken care of, which is why this charge is included. That said, we never want a guest to feel uncomfortable with it, and we're always happy to remove or adjust the gratuity if the level of service did not meet expectations. We also appreciate your comments about portion sizes and will take them into consideration as we continue evaluating the overall guest experience. We hope you'll consider giving us another opportunity in the future.

Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the atmosphere, food, and service during your visit to our rooftop. It means a lot to know that your experience left such a positive impression. We're especially glad you were able to join us while visiting the area, and we're honored that you're considering staying with us on your next trip. We look forward to welcoming you back next year for another rooftop dining experience, and hopefully a stay that matches the memories you made here. Thank you again for your kind words, we can't wait to see you again soon!

Hi Orianna, We're really sorry to read about your experience, especially since you chose to celebrate your birthday with us. It’s clear we fell short across several areas, and that’s not the impression we want to leave. A dirty table and incomplete follow-up after you asked for it to be cleaned is unacceptable. The service you described, feeling rushed, not being asked about your occasion, and the way gratuity was handled, also doesn’t reflect the level of hospitality we aim to provide. Hospitality is extremely important to us, and we’re addressing this directly with our team. I’m also disappointed to hear about the food. What you described with the oysters, cold meatballs, and bread is not up to our standards. We’re taking this feedback seriously with our kitchen to ensure better quality and consistency. While I’m glad you enjoyed the atmosphere, we know that alone doesn’t make up for the rest of your experience. We’d truly welcome the opportunity to have you back and provide the experience you should have had. If you’re open to it, please reach out to us directly, and we’ll do our best to make it right.