Venus Takeaway

"Dear Lisa, We are genuinely sorry to hear that your recent experience was not up to the mark. We would like to address your concern regarding the spice level of your meal: please be assured that we would never intentionally serve a meal that wasn't prepared to our standard quality, regardless of any previous feedback. The reason we offered you a complimentary meal was simply to show that we value you as a customer and wanted a chance to provide a better experience after our initial mistake. It is clear that on this occasion, we failed to meet our own consistency standards, and we sincerely apologize for the disappointment caused. We take your feedback about the spice levels very seriously and will address this with our kitchen team immediately to ensure better control and consistency. We understand your frustration and regret that we couldn't turn your experience around this time. We wish you the very best. Sincerely, The Management at Venus Pizza Hessle Road"

Hi Lisa, Thank you for providing this feedback. I am incredibly sorry that your experience with our Pollo Alla Crema and pasta dishes fell so far short of our standards. Missing the pasta and receiving a meal of poor consistency is not acceptable, and we apologize for the delay in delivery as well. We would love the opportunity to make this right for you. If you order from us again, please contact the shop directly and mention this review; we will give you your next meal completely on the house. We value your feedback as it helps us improve our kitchen and service. We hope to have the chance to provide you with a much better experience. Best regards, The Management