Volterra

Hi Liron, Thank you for taking the time to share your feedback. While we're pleased to hear that you received great service, we're disappointed to learn that your meal did not meet expectations. The experience you described is not representative of the standards we strive to uphold. Any salmon served below the proper temperature should never reach a guest's table, and we understand the frustration of having to wait for a replacement meal. Likewise, we are sorry to hear that the $18 beet salad and accompanying dishes did not provide the quality or value you expected. Volterra has built its reputation over many years on carefully prepared food, high-quality ingredients, and attentive hospitality. When we miss the mark, we take those situations seriously and use the feedback to review our processes with our culinary team. We appreciate you bringing these concerns to our attention and wish you had left with a better impression of your visit. Thank you again for your candid feedback. Sincerely, Volterra Restaurant

Hi Dave, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your Restaurant Week experience did not meet your expectations. At Volterra, our goal is to provide attentive service, properly paced courses, and memorable food, so it is disappointing to learn that you experienced long waits, inconsistent timing between courses, and difficulty connecting with your server. That is not the level of hospitality we strive to deliver. We appreciate your specific comments regarding the pacing of the meal, the appetizer timing for your party, and your dessert. Detailed feedback like yours gives us the opportunity to review our execution and identify areas where we can improve. I would also like to thank you for recognizing our busser and water server. Hospitality is a team effort, and we are proud of the care and professionalism they bring to our guests each day. Restaurant Week is one of our busiest times of the year, but that should never come at the expense of the guest experience. We understand your disappointment and regret that we did not deliver the experience that so many of our guests have come to expect from Volterra. Thank you again for your candid feedback. We take comments like yours seriously and use them to improve both our food and service. We wish you all the best and appreciate that you gave us the opportunity to serve you. Warm regards, Don Curtiss