Wallington’s WRG

Thank you for bringing this to our attention. We sincerely appreciate your feedback and apologise for the disappointment and concern caused by seeing expired brewing kits still on the shelf. You’re absolutely right that freshness and ingredient quality are essential for brewing products, and this situation does not meet the standards we aim to provide for our customers. We also understand your frustration that the issue was not addressed promptly after it was initially reported. Your comments have been taken seriously and shared with the relevant team so we can review our stock rotation and expiry-checking processes more thoroughly. We’re committed to improving in this area to ensure products available for sale are suitable and up to standard. Thank you again for taking the time to let us know — feedback like this helps us do better.

Thanks for your feedback — we’re sorry to hear this was your impression. We take the care of our fish very seriously, and all of our tanks are regularly maintained, monitored, and filtered to ensure healthy conditions. Our team is trained to identify and manage fish health, and any unwell fish are promptly removed and treated in separate systems. That said, we understand that certain species can sometimes appear stressed (for example, due to natural behavior or tank flow), and we appreciate how this may have come across during your visit. Your comments have been shared with our team so we can continue to review and improve how our tanks are presented. We’re glad you enjoy the variety we offer and hope we can provide you with a better experience next time.