Yaz Restaurant

Thank you for taking the time to share your feedback. We take every review and every customer’s experience seriously. However, we feel it is important to clarify that this review does not accurately reflect what took place.You requested the exclusive use of our entire upstairs floor for a private birthday celebration. We were happy to accommodate your request and, as a gesture of goodwill, we did not charge you any additional venue hire fee.As agreed beforehand, we provided two dedicated members of staff exclusively for your party, as well as a private bar service. We also allowed your celebration to continue until midnight and gave you the freedom to use your own music system so that you and your guests could enjoy the evening as you wished.Everything appeared to go very well throughout the celebration. The issue only arose when it came to the previously discussed 10% service charge, which was applied due to the dedicated staff and private bar service provided for your event. You then told us that you did not want to pay the £44 service charge and that you would leave us a negative review.If the £44 service charge has genuinely left you unhappy with your experience, you are more than welcome to visit us and we will happily return it to you.We are confident in the quality of our food, our service and the hospitality we provide to our guests. In fact, if a customer genuinely does not enjoy a dish at our restaurant, we do not expect them to pay for it.We always welcome genuine and constructive feedback, as it helps us improve. However, we do not believe it is fair to negatively affect a business through a review based on circumstances that do not accurately represent the service and experience that were provided.We wish you all the best and thank you again for choosing to celebrate your special occasion with us.