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Response from the owner
hace 5 días
Dear Mr. Kistler, Thank you very much for your visit to the Zollstube restaurant and for your feedback via Google, which we greatly appreciate. We very much regret that there was …Dear Mr. Kistler, Thank you very much for your visit to the Zollstube restaurant and for your feedback via Google, which we greatly appreciate. We very much regret that there was a delay in serving the Fondue Chinoise, for which we would like to sincerely apologize. We have discussed your feedback with the restaurant and kitchen management in order to avoid such incidents in the future. Of course, it is part of our high standard that the meat is served with the side dishes at the same time. You are also free to contact our customs office team directly on site at any time and we will find a solution. Feedback like yours is essential to continually improve and develop our service and processes. Thank you very much for your time. We would be pleased to be able to count you among our valued guests in the future and are already looking forward to seeing you again in the Zollstube. Kind regards Milos Colovic General Manager Grand HotelsMore